Helping DT maximise her potential

DT is a manager working for a retail business. Prior to starting the coaching programme she was responsible for a region and 175 staff and wanted to:

• ·         Prepare herself for the increased responsibilities that she had agreed to undertake
• ·         Become more focused
• ·         Be systematic and effective to meet her region’s objectives.

She wished to explore her options in a non-judgmental and supportive environment and then to prioritise her action plans.

Contract

We agreed that we would coach DT once per month for a period of 5 months with a certain degree of flexibility re: dates. The sessions usually took just over an hour and were a mixture of face-to-face meetings and telephone conversations.

Sessions

To enable DT totally explore her thinking, we would take notes, which she wished to use as a benchmark / template for each session i.e. so she could use them for action planning and to measure the progress she was making.  The notes were used as the springboard to commence each session.  The sessions were held in a quiet office to ensure no interruptions.

What worked?

• ·         Focused questioning and active listening
• ·         Open, relaxed body language
• ·         Non-verbal communication and relaxing environments i.e. comfortable chairs in a room with good light and fresh air.

Truly listening to DT, not only to what she was saying within the “session” but sometimes before and after – the small talk on the way to the office, e.g. “I’m not sleeping very well at night” - which we brought up during the session to good effect.

Outcome from the sessions

• ·         DT is now managing her time better
• ·         She is more assertive
• ·         She is much more focused and effective (direct feedback from her line manager)
• ·         In terms of performance, her region has exceeded planned objectives
• ·         She has been recently promoted and requested to manage a further region in addition to her existing responsibility

We have been requested to continue with the monthly sessions and I am discussing the possibility of coaching other regional directors due to the impact made thus far.

News

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